RF AUTOMOTIVE LTD

Privacy Policy

Last updated: 23 September 2026

RF Automotive Ltd respects your privacy. This notice explains how we use personal information when you contact us, request a quotation, book work or use our services.

1. Who we are

RF Automotive Ltd is the controller of the personal information described in this notice. Company No. 17471625. Registered office: 26 Rope Walk, Melksham, England, SN12 7PW. Workshop: Leechpool Farm, Norrington Lane, Broughton Gifford, Melksham, SN12 8LS. You can contact us at Info@rfauto.co.uk.

2. Information we may collect

Depending on your dealings with us, we may collect your name, contact details, vehicle registration and vehicle information, enquiry and booking details, service and repair history with us, correspondence, invoice and payment records, and information reasonably required to diagnose or carry out work on your vehicle.

3. Why we use your information

We use personal information to respond to enquiries and quotation requests; arrange and perform servicing, diagnostics and repairs; communicate about your vehicle and authorised work; issue invoices and maintain business records; meet legal, tax and accounting obligations; and establish, exercise or defend legal claims where necessary.

Our lawful bases will normally be that processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business where those interests are not overridden by your rights.

4. Sharing information

We do not sell your personal information. We may share information where reasonably necessary with service providers supporting our business, professional advisers, parts or specialist service providers where needed for your job, payment or accounting providers, insurers, and public authorities where required by law. We only share what is reasonably necessary for the relevant purpose.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate service and accounting records, meet legal obligations and deal with possible disputes. Different records may therefore be retained for different periods.

6. Your rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including rights of access, correction, erasure, restriction, objection and data portability. Some rights are subject to legal conditions and exemptions. You may contact us at Info@rfauto.co.uk to exercise a right or ask a privacy question.

7. Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

8. Website and Google Maps

Our website is a simple informational website and does not currently use analytics tracking or an online enquiry form. We use an embedded Google Map to help visitors locate the workshop. Loading or interacting with this map may involve information being sent to Google and may involve storage or access technologies controlled by Google. The “Get directions” link also opens Google Maps.

9. Changes to this notice

We may update this privacy notice when our services, website or legal obligations change. The latest version will be published on this website with its update date.